EPOS Agreement Terms & Conditions

About these terms

These terms apply when a business customer buys EPOS hardware from SWITCH&SAVE Business Services Ltd and subscribes to its EPOS software and support services, whether it orders on this website or by a signed order. Any card machine and card processing are supplied under a separate agreement with the card provider identified in that agreement. The Customer must read both agreements before ordering.

This Agreement is for business use only. The Customer confirms that it enters into the Agreement wholly or predominantly for the purposes of its trade, business or profession.

Commercial terms

Card processing (transaction) fees are not included in any of these prices. They are set by the card provider under the Card Processing Agreement.

1. Parties and business use

1.1 This Agreement is between SWITCH&SAVE Business Services Ltd, company number 15051352, whose registered office is 16 Sandpiper Way, Erdington, Birmingham, England B23 5GF and whose trading address is 3A Perry Common Road, Erdington, Birmingham B23 7AB, referred to as Switch&Save, and the business customer identified in the Sales Order, referred to as the Customer.

1.2 The Customer confirms that the goods and services are acquired for business use and that the person accepting the Agreement has authority to bind the Customer.

1.3 For website orders, the Customer must give its business name, and its company number if it has one, and must confirm at checkout that it is buying for its business. Switch&Save does not sell to consumers.

2. Definitions

Agreement

these terms, the Sales Order, any Statement of Work and any policies expressly incorporated into the Sales Order or these terms, including the Service Plan & Cancellation Policy and the Refund & Returns Policy.

Card Payment Provider

Switch&Save's card payment provider for the Complete Package, as identified in the Card Processing Agreement.

Card Processing Agreement

the separate merchant services, acquiring and terminal agreement between the Customer and the card provider identified in that agreement (the Card Payment Provider for the Complete Package, or the Customer's chosen Supported Provider for the Upfront Package).

Complete Package

the package described in the commercial terms above, which includes a Complete Package Terminal subject to an approved Card Processing Agreement with the Card Payment Provider.

Complete Package Terminal

the card machine supplied with the Complete Package under the Card Processing Agreement and owned by the Card Payment Provider or its nominated owner.

Customer Data

data supplied by or on behalf of the Customer or generated through the Customer's use of the Software.

Equipment

the EPOS hardware sold by Switch&Save and listed in the Sales Order, excluding the Complete Package Terminal and any other card machine.

Initial Term

12 months from the Service Start Date unless the Sales Order expressly states another period.

Monthly Fee

the monthly fee payable to Switch&Save for the Software, Support Services and, where applicable, the terminal rental contribution described in clause 9.

Sales Order

the order form, quotation or proposal accepted by the Customer that identifies the Equipment, Software, Services and Charges. For website orders, the Sales Order is the order placed at checkout together with Switch&Save's order confirmation email.

Service Start Date

the date stated in the Sales Order or, if no date is stated, the date on which the Software is activated or first made available for use.

Software

the EPOS application and related software supplied or licensed by Switch&Save (Switch&Save EPOS (Hospitality) or Switch&Save EPOS (Retail), as stated in the Sales Order), including applicable updates.

Supported Provider

a card provider whose terminals work with the Software, as listed at the time of order: DNA Payments and Teya for Switch&Save EPOS (Hospitality), and DNA Payments, Teya and Dojo for Switch&Save EPOS (Retail).

Support Services

the support described in the Sales Order and clause 12.

Upfront Package

the package described in the commercial terms above, with a card machine from the Customer's chosen Supported Provider.

Working Day

a Monday to Friday other than a bank or public holiday in England.

3. Contract formation and order of documents

3.1 The Customer makes an offer when it signs or electronically accepts the Sales Order, completes checkout on the website, pays the upfront amount, or instructs Switch&Save to begin work. The Agreement takes effect when Switch&Save accepts the order in writing (an order confirmation email is acceptance in writing) or begins performance.

3.2 The documents apply in the following order if they conflict: the Sales Order, any signed Statement of Work, these terms, and any support or acceptable use policy referred to in the Sales Order.

3.3 The Card Processing Agreement is separate. Nothing in this Agreement changes the Card Payment Provider's or any other provider's terms or makes Switch&Save the supplier or owner of the Complete Package Terminal or any other card machine.

3.4 Because Equipment may be ordered, allocated or configured specifically for the Customer, an accepted Equipment order may be cancelled only with Switch&Save's written agreement. If Switch&Save agrees to cancellation, it may deduct its reasonable, evidenced and non-recoverable supplier, configuration, restocking and delivery costs from any refund. This does not affect clause 13 or any right that cannot lawfully be excluded.

3.5 Once Equipment has been delivered or installed, the Customer may not return it, or claim a refund, because it has changed its mind. This does not affect clauses 9.11 and 13 or any right that cannot lawfully be excluded.

4. What Switch&Save supplies

4.1 Switch&Save shall supply the Equipment, Software, installation, configuration, training and Support Services listed in the Sales Order.

4.2 Any delivery date, installation date or completion estimate is an estimate unless the Sales Order expressly states that it is fixed.

4.3 Services outside the Sales Order, including substantial data cleansing, custom integrations, additional training, site visits and work caused by unsupported third-party systems, require a separate written quotation or Statement of Work.

5. Equipment sale and ownership

5.1 The Equipment is sold to the Customer for the hardware price stated in the Sales Order. The standard package price is £349 plus VAT for the Complete Package and £899 plus VAT for the Upfront Package, unless a different price is agreed in writing. Upgrades and add-ons chosen by the Customer are added to the hardware price.

5.2 Title to the Equipment passes to the Customer when Switch&Save has received the full hardware price and delivered the Equipment. Risk passes on delivery.

5.3 The Monthly Fee is for Software, Support Services and the package benefits described in the Agreement. It is not an instalment payment for the Equipment.

5.4 Switch&Save does not provide credit under this Agreement. Any third-party finance or payment plan must be documented in a separate agreement.

5.5 The Complete Package Terminal, and any other card machine supplied under a Card Processing Agreement, is not Equipment. It remains the property of the card provider or its nominated owner at all times.

6. Charges and payment

6.1 The Customer shall pay the hardware price upfront for the standard Equipment package: £349 plus VAT for the Complete Package or £899 plus VAT for the Upfront Package, unless the Sales Order states otherwise.

6.2 For the Complete Package, the Customer shall pay £79 plus VAT per month during months 1 to 12 and £39 plus VAT per month from month 13. For the Upfront Package, the Customer shall pay £25 plus VAT per month. The Sales Order may state different charges for additional devices, sites, users, modules or services.

6.3 Monthly Fees are payable in advance by card payment, Direct Debit or another recurring payment method approved by Switch&Save. The Customer shall maintain a valid payment mandate.

6.4 The Monthly Fee is payable regardless of card turnover and is separate from all processing rates, authorisation fees, chargebacks, refunds, PCI fees and other amounts payable under the Card Processing Agreement.

6.5 If an undisputed payment is late, Switch&Save may claim statutory interest, fixed compensation and reasonable recovery costs available under the Late Payment of Commercial Debts (Interest) Act 1998 and related legislation. Switch&Save may also exercise its rights under clauses 15 and 16.

6.6 The Customer must raise a genuine invoice dispute within 10 Working Days of the invoice date and pay all undisputed amounts when due.

6.7 Cancellation, revocation or failure of a Direct Debit, card payment or other recurring payment instruction does not terminate this Agreement or release the Customer from any payment obligation. The Customer shall pay any overdue amount by an alternative method approved by Switch&Save and, within five Working Days after notice from Switch&Save, provide a replacement valid payment mandate.

6.8 While a valid payment mandate remains in force, Switch&Save may re-present a failed collection only where permitted by the applicable payment scheme rules and after giving any required notice. Switch&Save shall not collect a payment under a cancelled mandate.

6.9 A payment reversal, chargeback or refund under a payment scheme does not extinguish the underlying amount properly due, except to the extent that the reversal or refund results from a genuine billing error by Switch&Save. Nothing in this Agreement limits the Customer's rights under the Direct Debit Guarantee or applicable law.

6.10 If an undisputed amount remains unpaid, Switch&Save may refer it to a debt collection agency or solicitor and may bring court proceedings. The Customer shall pay recoverable interest, statutory compensation, court fees and reasonable recovery costs to the extent permitted by law, without double recovery by Switch&Save.

6.11 For website orders, the Customer pays the hardware price and the first Monthly Fee together at checkout (£428 plus VAT for the standard Complete Package, £924 plus VAT for the standard Upfront Package). That payment covers month 1. Later Monthly Fees are collected automatically each month using the payment method set up at checkout.

6.12 Software, set-up, configuration and training charges are non-refundable once the Software has been activated or the work has been performed. Monthly Fees are non-refundable and no refund is given for part of a month, except as stated in clause 9.11.

7. Software licence

7.1 Subject to payment and compliance with the Agreement, Switch&Save grants the Customer a limited, non-exclusive and non-transferable licence to use the Software for the Customer's own business at the sites and on the devices stated in the Sales Order.

7.2 The Customer shall not copy, resell, sublicense, reverse engineer, modify or allow an unauthorised third party to access the Software, except to the extent that applicable law prevents such restriction.

7.3 The Software and all related intellectual property remain the property of Switch&Save or the relevant licensor. The sale of Equipment does not transfer ownership of the Software.

7.4 Third-party software is subject to the relevant licensor's terms. Switch&Save is not responsible for a third party changing or withdrawing its service, but will use reasonable efforts to explain any material effect on the Customer.

8. Service term, renewal and price changes

8.1 The Software and Support Services begin on the Service Start Date and continue for the Initial Term.

8.2 The Customer may not terminate for convenience during the Initial Term. The rights to terminate for breach in clause 16 continue to apply.

8.3 After the Initial Term, the Agreement continues monthly until either party gives at least 30 days' written notice.

8.4 Switch&Save may change the Monthly Fee after the Initial Term by giving at least 30 days' written notice. The Customer may terminate before the change takes effect by giving written notice during that notice period.

8.5 A change in VAT or another tax imposed by law may take effect when the legal change applies.

9. Card Processing Agreement and card machine

9.1 The Customer must enter into and maintain a separate Card Processing Agreement directly with the Card Payment Provider (Complete Package) or the Supported Provider named in that agreement (Upfront Package). Approval, underwriting and the continuing provision of acquiring services are controlled by that provider.

9.2 The Card Processing Agreement governs processing rates, authorisation fees, settlement, reserves, chargebacks, PCI obligations, terminal use, terminal return, loss or damage charges, termination and complaints about payment services.

9.3 Switch&Save may introduce the Customer to the Card Payment Provider or another Supported Provider and may assist with onboarding or support. Switch&Save cannot guarantee approval, settlement times, processing rates or the continued availability of any provider's service. Switch&Save may receive commission or other remuneration from the provider.

9.4 Under the Complete Package, while the Customer meets all of the conditions in clause 9.5, Switch&Save shall meet the standard base rental for one qualifying Complete Package Terminal out of the Monthly Fee paid by the Customer. No separate card-machine rental is added by Switch&Save to the Monthly Fee. This benefit does not make the Complete Package Terminal part of the Equipment or make Switch&Save a party to the Card Processing Agreement.

9.5 The terminal rental contribution applies only while:

• the Switch&Save Agreement remains active and all amounts due to Switch&Save are paid on time;
• the Card Processing Agreement remains active and the Customer complies with it;
• the terminal remains the standard single terminal approved for the package; and
• the Card Payment Provider continues to make that terminal and rental arrangement available to Switch&Save.

9.6 The rental contribution does not cover additional terminals, accessories, connectivity upgrades, loss, theft, damage, non-return, early termination, processing fees, chargebacks or any other charge under the Card Processing Agreement.

9.7 The Complete Package Terminal remains the Card Payment Provider's property. The Customer shall keep it secure, use it in accordance with the Card Processing Agreement and return it when the Card Payment Provider requires.

9.8 If the Card Processing Agreement is suspended or terminated because of the Customer's act, omission or choice, Switch&Save may stop the rental contribution. The Monthly Fee remains payable for the rest of the Initial Term and the Customer remains responsible for its separate obligations to the Card Payment Provider.

9.9 If the Card Payment Provider withdraws the terminal or Card Processing Agreement for reasons not caused by the Customer, Switch&Save will use reasonable efforts to discuss an alternative or a fair adjustment to the package. Switch&Save does not guarantee that an alternative provider or identical rate will be available.

9.10 Termination of this Agreement does not automatically terminate the Card Processing Agreement. Termination of the Card Processing Agreement does not automatically terminate this Agreement.

9.11 If the Card Payment Provider does not approve the Customer (Complete Package). A Complete Package order is paid at checkout and is subject to the Card Payment Provider approving the Customer's merchant application. If the Card Payment Provider does not approve it, the Customer may choose, by written notice, either: (a) to change to the Upfront Package by paying the difference in price (for the standard packages, £496 plus VAT), with a card machine from another Supported Provider subject to that provider's approval; or (b) to cancel the order and receive a full refund of all amounts paid to Switch&Save for it, including the first Monthly Fee. Where Equipment has already been delivered, a refund under (b) is made once the Equipment has been returned complete and in the condition in which it was delivered. This is the only case in which Switch&Save gives a full refund.

9.12 Upfront Package. Under the Upfront Package, the card machine is supplied by the Supported Provider chosen by the Customer under that provider's Card Processing Agreement, and any terminal rental contribution by Switch&Save is as stated in the Sales Order. Clauses 9.1 to 9.3, 9.6, 9.7 and 9.10 apply to that card machine as they apply to the Complete Package Terminal. The Upfront Package does not depend on approval by any particular provider, and a provider declining the Customer does not entitle the Customer to cancel this Agreement or receive a refund.

10. Customer responsibilities

10.1 The Customer shall provide accurate business, product, pricing and compliance information and shall check all imported data before live trading.

10.2 The Customer is responsible for suitable electricity, internet access, network security, antivirus protection, physical security and an operating environment that meets manufacturer requirements.

10.3 The Customer shall train its staff, keep passwords and credentials secure, restrict access to authorised users and notify Switch&Save promptly of any suspected security incident.

10.4 Automatic cloud backup of the Customer's products, sales and settings is included in the Monthly Fee. The Customer shall maintain any other backups and business continuity arrangements it needs, including keeping its own copies of records it must retain by law.

10.5 The Customer shall not permit unauthorised repair, modification or relocation of supported Equipment where that action could affect support or warranty coverage.

11. Delivery, installation and acceptance

11.1 The Customer shall provide safe and timely site access, a suitable work area and an authorised representative for installation and training.

11.2 Switch&Save may charge reasonable additional costs caused by a failed appointment, unsafe site, missing information or customer-requested rescheduling, provided those costs are explained before they are incurred where reasonably possible.

11.3 The Customer shall test the basic checkout, printing, scanning and reporting functions at installation. The Customer must notify Switch&Save of any material installation issue within five Working Days. This does not limit a valid warranty claim for a defect that could not reasonably have been identified during that period.

11.4 The Customer shall check the Equipment on delivery and report any damage in transit within 48 hours of delivery, with photographs of the item, packaging and delivery label. Switch&Save shall repair or replace Equipment damaged before or during delivery.

12. Support Services

12.1 Standard remote support is available Monday to Friday from 9.00 am to 5.30 pm, excluding public holidays in England, by telephone, WhatsApp and email, unless the Sales Order states otherwise.

12.2 Switch&Save will use reasonable care and skill in providing support. Response and resolution times are targets unless the Sales Order expressly states that a service level is binding.

12.3 Support covers reasonable assistance with the supported Software and Equipment. It does not include consumables, customer training beyond the agreed allowance, data correction, unsupported integrations, third-party internet or network faults, malicious software, misuse or unauthorised changes.

12.4 Site visits, replacement parts and work outside standard support may be chargeable. Switch&Save will obtain approval for chargeable work where reasonably practicable.

13. Warranty, returns and repairs

13.1 New Equipment in the standard package is covered by a 24 month return to base warranty from delivery, unless the Sales Order or manufacturer warranty states a longer period.

13.2 The warranty covers defects in materials or workmanship arising under normal business use. It excludes consumables, accidental damage, liquid damage, misuse, theft, power surges, unsuitable environments, unauthorised repair, network faults and normal cosmetic wear.

13.3 The Customer must obtain a return authorisation before sending Equipment. The Customer is responsible for secure packaging and the cost of sending the item to the nominated repair location. Switch&Save will pay reasonable return delivery for a valid warranty claim.

13.4 Switch&Save may repair or replace defective Equipment with an equivalent new or refurbished item. A temporary replacement is supplied only if agreed in writing.

13.5 The Complete Package Terminal and any other card machine are excluded from this warranty and are dealt with under the Card Processing Agreement.

14. Changes, additional work and third parties

14.1 Any material change to scope, configuration, integrations, quantities or delivery must be agreed in writing and may change the Charges or timetable.

14.2 Switch&Save may make changes required for security, law, card-scheme rules or third-party compatibility, provided the core Software remains materially suitable for its stated purpose.

14.3 The Customer is responsible for third-party subscriptions and licences not expressly included in the Sales Order.

15. Suspension

15.1 Switch&Save may suspend Software access, Support Services or the terminal rental contribution if: (a) an undisputed amount remains unpaid seven days after written notice; or (b) the Customer cancels, revokes or fails to maintain a valid payment mandate and does not provide a replacement within five Working Days after written notice. Switch&Save may suspend immediately where continued access creates a material security, legal or fraud risk.

15.2 Switch&Save shall restore suspended services within a reasonable period after the reason for suspension is resolved and cleared funds are received. Suspension does not waive the Customer's payment obligations.

16. Termination

16.1 Either party may terminate immediately by written notice if the other party commits a material breach that cannot be remedied or fails to remedy a remediable material breach within 30 days after written notice. Failure to pay an undisputed amount within 30 days after written notice requiring payment is a material breach for the purposes of this clause.

16.2 Switch&Save may terminate immediately if the Customer becomes insolvent, ceases trading, uses the Software unlawfully or creates a material fraud or security risk.

16.3 If, during the Initial Term: (a) the Customer terminates for convenience; (b) the Customer abandons the service; or (c) Switch&Save terminates under clause 16.1 because of the Customer's unremedied material breach, the Customer shall pay an early termination charge equal to the Monthly Fees for the unexpired Initial Term, less any direct third-party and variable service costs that Switch&Save reasonably saves because of early termination. The charge is due within 14 days after invoice. It protects Switch&Save's legitimate commercial interest in its unrecovered Equipment subsidy, onboarding and configuration costs and committed service capacity and is not intended to operate as a penalty. No charge applies where the Customer terminates for Switch&Save's unremedied material breach.

16.4 After the Initial Term, either party may terminate on 30 days' written notice under clause 8.3.

17. Consequences of termination

17.1 Termination does not affect rights or amounts that accrued before or on termination, including overdue Charges, interest, recovery costs and any early termination charge payable under clause 16.3.

17.2 The Software licence and Support Services end on termination. The Customer shall stop using the Software and remove any local copies where reasonably requested.

17.3 The Customer keeps ownership of Equipment already paid for in full. The Complete Package Terminal or other card machine remains subject to the separate Card Processing Agreement and must be returned to the provider if required.

17.4 If requested within 30 days after termination and all undisputed sums are paid, Switch&Save will provide a standard export of Customer Data where the Software supports it. Custom extraction or conversion may be chargeable.

17.5 Clauses intended by their nature to continue after termination, including payment, intellectual property, confidentiality, liability, data protection and governing law, shall continue.

18. Data protection and remote access

18.1 Each party shall comply with applicable UK data protection law for personal data it controls.

18.2 Where Switch&Save processes personal data solely on the Customer's documented instructions to provide support, the parties shall comply with any applicable data-processing terms or data processing agreement.

18.3 The Customer authorises reasonable remote access needed to provide support and shall ensure that it has a lawful basis for any personal data made available during that access.

18.4 Switch&Save shall use reasonable technical and organisational safeguards and shall restrict access to personnel who need it for the Services.

19. Intellectual property

19.1 Switch&Save and its licensors retain all intellectual property rights in the Software, documentation, configurations, templates and materials they supply, excluding Customer Data and materials owned by the Customer.

19.2 The Customer grants Switch&Save a limited licence to use Customer Data and materials only as needed to perform the Agreement, comply with law and protect the service.

19.3 Feedback may be used to improve the Software provided that it does not identify the Customer or disclose Customer Confidential Information without permission.

20. Liability

20.1 Nothing in the Agreement excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

20.2 Subject to clause 20.1, neither party is liable for indirect or consequential loss, loss of profit, loss of anticipated savings, loss of goodwill or loss of business opportunity.

20.3 Subject to clause 20.1, Switch&Save's total aggregate liability arising out of the Agreement shall not exceed the total Charges paid or payable to Switch&Save during the 12 months immediately before the event giving rise to the claim.

20.4 Switch&Save is not liable for failures caused by the Customer, the Card Payment Provider, another acquiring provider, internet or utility failure, third-party software, unauthorised changes or events outside Switch&Save's reasonable control.

20.5 Each party shall take reasonable steps to reduce any loss it suffers.

21. Confidentiality

21.1 Each party shall keep the other party's non-public business, technical and commercial information confidential and use it only to perform or receive the Agreement.

21.2 Confidentiality does not apply to information that is public without breach, was lawfully known already, is received lawfully from another source, or must be disclosed by law or a regulator.

22. Force majeure

22.1 Neither party is liable for delay or failure caused by an event beyond its reasonable control. The affected party shall notify the other and use reasonable efforts to reduce the effect.

22.2 Payment obligations for goods or services already supplied are not suspended. If a force majeure event prevents a material service for more than 60 consecutive days, either party may terminate the affected service on written notice without liability for future charges after termination.

23. Notices

23.1 Operational notices may be sent to the contact email addresses in the Sales Order.

23.2 A notice of breach or termination must be in writing and sent by email and by prepaid first-class post or tracked delivery to the address in the Sales Order. Notices to Switch&Save must be sent to its trading address, 3A Perry Common Road, Erdington, Birmingham B23 7AB, and copied to hello@switch-and-save.uk.

23.3 A posted notice is treated as received two Working Days after posting. An email is treated as received on the next Working Day unless the sender receives a delivery failure message.

24. General

24.1 The Agreement is the entire agreement about its subject matter and replaces earlier statements or proposals, except for fraud or fraudulent misrepresentation.

24.2 A variation is binding only if recorded in writing and approved by authorised representatives of both parties.

24.3 The Customer may not assign the Agreement without Switch&Save's written consent. Switch&Save may assign it to a group company or a purchaser of the relevant business on written notice, provided the assignment does not materially reduce the Customer's rights.

24.4 If a provision is invalid or unenforceable, it shall be adjusted or removed only to the minimum extent required and the remaining provisions continue.

24.5 A delay in enforcing a right is not a waiver. A person who is not a party has no right to enforce the Agreement under the Contracts (Rights of Third Parties) Act 1999, except an assignee permitted under clause 24.3.

24.6 The Agreement may be accepted electronically, including by ticking the terms box at checkout, and signed in counterparts.

25. Governing law and courts

25.1 The Agreement and any non-contractual obligations arising from it are governed by the law of England and Wales.

25.2 The courts of England and Wales have exclusive jurisdiction, subject to either party's right to seek urgent injunctive relief in another court with jurisdiction.

Schedule 1: Sales Order

For a signed order, this Schedule records the commercial details for the Customer. For a website order, these details are taken from the checkout and the order confirmation email. If a field is changed, both parties should approve the change in writing.

Schedule 2: Support and warranty

Standard remote support is provided Monday to Friday from 9.00 am to 5.30 pm, excluding public holidays in England. Support covers the Software and Equipment listed in Schedule 1, subject to the exclusions in clauses 12 and 13.

The Equipment has a 24 month return to base warranty from delivery. The Complete Package Terminal or other card machine is supported and recovered under the separate Card Processing Agreement.

Acceptance

By ticking the terms box and placing an order on this website, or by signing a Sales Order, the Customer confirms that the person accepting has authority to enter into the Agreement for the Customer, and agrees to the Sales Order, these terms and the separate status of the Card Processing Agreement.

B1. Using this website

These Part B terms apply to everyone who uses switch-and-save.uk. By using the website you agree to them. If you do not agree, please do not use the website.

• To order from us you must be at least 18, able to enter into contracts, and buying for a business (see clause 1).
• Please give accurate and complete information, use the website lawfully, and do not try to misuse or disrupt it or our systems.
• You are responsible for keeping your account details and the passwords for your business systems secure.
• We may refuse service where these requirements are not met.

B2. Products, prices and information on the website

• All products and services are subject to availability. Prices are in pounds sterling and shown plus VAT unless stated otherwise.
• We may change, add or withdraw products, services and prices on the website at any time. This does not change an order we have already accepted.
• The articles, guides and comparisons on the website are general information, not professional advice. Please check anything important, such as tax, legal or card-fee questions, with a suitable adviser or provider.
• We try to keep the website available and accurate, but we do not guarantee that it will always be available or free from errors.

B3. Card machines, business finance and other providers

We work with third-party providers, including card payment providers and finance providers such as YouLend. Where we introduce you to one of them:

• your agreement for that service is with the provider, on the provider's own terms, which you should read before signing;
• the provider makes its own decisions on approval, pricing, funding and repayments, and we cannot guarantee any outcome;
• we are not responsible for the provider's decisions, service interruptions or contract terms; and
• we may receive commission or other payment from the provider for the introduction.

Once business finance is approved and accepted, it is a legally binding agreement with the lender. To cancel or change it, contact the lender directly.

Other services, such as business broadband, website development and digital signage, are supplied under the quotation or separate agreement for that service. Where we arrange a service through a third-party supplier, your contract is with that supplier on its terms.

B4. Delivery

We deliver within the United Kingdom. Delivery times are estimates. Our Delivery Policy explains processing times, couriers and failed deliveries. Damage in transit must be reported within 48 hours of delivery (clause 11.4).

B5. Website content and intellectual property

All content on this website, including text, graphics, logos, images, videos and software, belongs to SWITCH&SAVE Business Services Ltd or its licensors and is protected by intellectual property laws. You may not copy, reproduce or distribute it without our permission, except for viewing and printing pages for your own business use.

B6. Our liability for the website

Clause 20 applies to orders under Part A. For use of the website itself, and to the extent the law allows, we are not liable for indirect or consequential loss, or for any loss caused by the website being unavailable. Nothing in these terms excludes liability that cannot lawfully be excluded.

B7. Privacy

We process personal data in line with our Privacy Policy, including customer data, payment-related information and marketing communications (with consent where the law requires it).

B8. Changes to these terms

We may update these terms from time to time. The updated version will be published on this page with a new “last updated” date. Changes do not affect an Agreement already made, except as that Agreement allows (for example clause 8.4).

B9. Contact us

• Email: hello@switch-and-save.uk
• Phone: 0333 0389707
• WhatsApp: +44 7432 391811