Delivery Policy - Switch&Save

1. Overview

At SWITCH&SAVE EPOS, we aim to deliver your products quickly and securely. This Delivery Policy outlines our shipping process, delivery timeframes, and responsibilities.

This policy applies to all physical products purchased through our website, including EPOS systems, hardware, and accessories.

2. Delivery Areas

We currently deliver across the United Kingdom
For deliveries outside the UK, please contact us before placing an order

3. Processing Time

Orders are typically processed within 1–2 working days
Orders placed on weekends or public holidays will be processed on the next working day

4. Delivery Timeframes

Standard delivery: 2–7 working days after dispatch
Delivery times may vary depending on location and courier availability
These timeframes are estimates and not guaranteed.

5. Delivery Charges

Delivery charges will be clearly displayed at checkout (if applicable)
In some cases, we may offer free delivery on selected products or promotions

6. Courier Services

We use trusted third-party courier services to deliver your order.

Tracking details will be provided where available
Delivery is handled by the courier once dispatched

7. Delivery Requirements

Customers must ensure:

Accurate delivery address is provided
Someone is available to receive the delivery (if required)

If delivery fails due to incorrect details or absence:

Re-delivery charges may apply

8. Delays & Issues

While we aim to deliver on time, delays may occur due to:

Courier issues
Weather conditions
High demand periods

In such cases:

We will keep you informed where possible
SWITCH&SAVE EPOS is not liable for delays outside our control

9. Damaged or Missing Items

If your order arrives:

Damaged

Notify us within 48 hours of delivery
Provide photos of the damaged item and packaging

Missing Items

Report missing items within 48 hours

We will investigate and arrange:

Replacement
Repair

Returns, refunds and the 24-month hardware warranty are covered in our Refund & Returns Policy. Your monthly service plan is covered in our Service Plan & Cancellation Policy.

10. Order Tracking

Tracking details will be provided via email or message (where available)
Customers are responsible for monitoring delivery updates

11. Failed Deliveries

If a delivery attempt fails:

The courier may attempt re-delivery
The parcel may be returned to us