1. Overview
At SWITCH&SAVE EPOS, we aim to provide high-quality products and services to UK businesses. This Refund & Cancellation Policy outlines your rights and our procedures regarding refunds, returns, and cancellations.
This policy should be read alongside our Terms & Conditions.
2. Hardware Purchases (EPOS Systems & Equipment)
2.1 Change of Mind Returns
You may request a return within 7 days of delivery.
Items must be:
- Unused
- In original packaging
- In resalable condition
Returns that do not meet these conditions may be rejected.
2.2 Cancellation & Full Refund Eligibility
You are eligible for a full refund if your order is cancelled within 7 days of delivery.
⚠️ However, the following charges may still apply and may be deducted from the refund:
- Courier / delivery costs
- Installation or setup charges (if already completed or scheduled)
2.3 Return Process
To initiate a return:
- Contact us at hello@switch-and-save.uk or via phone at 0333 038 9707
- Provide order details and reason for return
- Wait for return approval before sending items
Unauthorized returns may not be accepted.
2.4 Return Costs
- Customers are responsible for return shipping costs unless the item is faulty
- We recommend using a tracked delivery service
2.5 Faulty or Damaged Goods
If your item arrives faulty or damaged:
- Notify us within 48 hours of delivery
- Provide photos/videos as evidence
We will:
- Offer a replacement, repair, or refund depending on the situation
3. Software & Services (EPOS Software, Setup, Support)
3.1 Service Activation
Once software, setup, or support services have been:
- Delivered
- Installed
- Activated
They are generally non-refundable.
3.2 Cancellation Before Delivery
- You may cancel services before activation for a full refund
- Any work already completed may be chargeable
4. Subscription Services (Monthly Plans)
Subscriptions (e.g. EPOS software, support, dashboard) are billed monthly.
You may cancel with 30 days’ notice unless stated otherwise.
Important:
- No refunds are provided for partially used billing periods
- Access will remain active until the end of the billing cycle
5. Card Machines & Payment Services
Card payment services are provided by third-party partners.
Refunds and cancellations are subject to the provider’s agreement.
SWITCH&SAVE EPOS is not responsible for:
- Contract terms
- Early termination fees
- Approval decisions
6. Business Finance (YouLend & Partners)
Business finance is provided by third-party lenders.
Once funding is approved and accepted, it becomes a legally binding agreement with the lender.
SWITCH&SAVE EPOS does not:
- Issue refunds
- Control finance terms
- Influence repayment conditions
For cancellations, you must contact the finance provider directly.
7. Refund Processing
Once your return is approved:
- Refunds are processed within 10 - 15 working days
- Refunds will be issued to the original payment method
8. Non-Refundable Items
The following are generally non-refundable:
- Activated software or services
- Customised or configured systems
- Opened or used hardware (unless faulty)
- Subscription fees already billed
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your payment provider
- Contact us for assistance
10. Contact Us
For all refund and cancellation requests:
SWITCH&SAVE EPOS
- Phone: 0333 038 9707
- WhatsApp: +44 7432 391811
- Website: https://switch-and-save.uk
- Email: hello@switch-and-save.uk
