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Contact details

Phone
0333 0389707

Email
hello@switch-and-save.uk

Address
SWITCH&SAVE Business Services Ltd
3A Perry Common Road, Erdington
Birmingham, B23 7AB

WhatsApp
+447432391811

Contact page

1. Introduction

These Terms & Conditions govern your use of the SWITCH&SAVE EPOS website and services. By accessing our website or purchasing our products and services, you agree to comply with and be bound by these terms.

If you do not agree, you must not use our website or services.

2. About Us

SWITCH&SAVE EPOS (Switch & Save Business Services Ltd) provides:

  • EPOS systems for retail and hospitality businesses
  • Card payment solutions (via third-party providers)
  • Hardware including terminals, printers, scanners, and accessories
  • Business finance solutions through trusted partners (e.g. YouLend)
  • Software, support, and related services

3. Eligibility

To use our services, you must:

  • Be at least 18 years old
  • Be legally capable of entering into contracts
  • Provide accurate and complete information

We reserve the right to refuse service if eligibility requirements are not met.

4. Products & Services

All products and services listed on our website are subject to availability.

We reserve the right to:

  • Modify or discontinue products/services without notice
  • Update pricing at any time
  • Refuse or cancel orders if necessary

5. Pricing & Payments

All prices are listed in GBP (£) and may be subject to VAT.

Payment terms vary depending on the product or service selected.

Subscription services (e.g. monthly EPOS fees) are billed on a recurring basis.

For card payment services and finance:

  • These are provided by third-party partners
  • Separate agreements may apply

6. Refund & Cancellation Policy

6.1 Hardware Purchases

  • Customers may request a refund within 14 days of receiving goods
  • Items must be unused, in original packaging, and in resalable condition
  • Return shipping costs may apply

6.2 Faulty or Damaged Goods

  • If goods arrive faulty or damaged, please notify us within 48 hours
  • We will arrange replacement or refund as appropriate

6.3 Services (EPOS Software, Setup, Support)

  • Once services have been delivered or activated, they may be non-refundable
  • Cancellation requests must be submitted in writing

6.4 Subscription Services

  • Monthly services can be cancelled with 30 days’ notice unless otherwise agreed
  • No partial refunds for unused subscription periods

6.5 Business Finance & Card Machines

  • Finance agreements and payment terminals are subject to third-party provider terms
  • SWITCH&SAVE is not responsible for approval decisions or contract terms

7. Delivery Policy

  • We currently deliver within the United Kingdom
  • Delivery timeframes typically range between 2–7 working days
  • Delays may occur due to courier or external factors

If delivery fails:

  • Customers must ensure accurate address details
  • Re-delivery charges may apply

8. User Responsibilities

You agree to:

  • Provide accurate information
  • Use our products/services lawfully
  • Not misuse or attempt to disrupt our systems

You are responsible for maintaining the security of your business systems and login credentials.

9. Intellectual Property

All content on this website, including:

  • Text
  • Graphics
  • Logos
  • Software

is the property of SWITCH&SAVE EPOS or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, or distribute content without permission.

10. Limitation of Liability

To the maximum extent permitted by law:

  • SWITCH&SAVE EPOS shall not be liable for indirect, incidental, or consequential losses
  • We do not guarantee uninterrupted or error-free service
  • Our total liability shall not exceed the amount paid for the product/service

11. Third-Party Services

We work with third-party providers including:

  • Payment processors
  • Finance providers (YouLend)

We are not responsible for:

  • Third-party decisions
  • Service interruptions
  • Contractual terms set by partners

12. Data Protection & Privacy

We process personal data in accordance with our Privacy Policy.

This includes:

  • Customer data
  • Payment-related information
  • Marketing communications (with consent)

13. Termination

We reserve the right to:

  • Suspend or terminate access to our services
  • Cancel orders if terms are violated

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of UK courts.

15. Changes to These Terms

We may update these Terms & Conditions at any time.

Updated versions will be published on this page with a revised effective date.

16. Contact Information

For any queries, please contact:

SWITCH&SAVE