Privacy Policy (Switch & Save Mobile App)
Last updated: December 22, 2025
This Privacy Policy explains how Switch&Save Business Services Ltd (“Switch & Save”, “we”, “us”, “our”) collects, uses, discloses, and protects information when you use our mobile application (the “App”), our website, and related services.
1) Who we are (Data Controller)
Switch&Save Business Services Ltd
3A Perry Common Road, Erdington, Birmingham, B23 7AB, United Kingdom switch-and-save.uk
Email: hello@switch-and-save.uk switch-and-save.uk
Phone: 0333 0389707 switch-and-save.uk
WhatsApp: +44 7432 391811 switch-and-save.uk
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us using the details above.
2) Information we collect
We collect information in the following ways:
A. Information you provide to us
Depending on how you use the App, you may provide:
Account and profile information (e.g., name, email, phone number, business name, address)
Support requests (messages you send, attachments you provide, and contact details)
Enquiry/lead information (e.g., quote requests, service preferences, and form submissions)
Content you submit (where the App allows you to upload documents or images)
B. Information collected automatically
When you use the App, we may automatically collect:
Device and app information (device model, OS version, app version, language, time zone)
Usage information (screens viewed, feature usage, crash logs, diagnostics)
Identifiers (such as device identifiers or advertising identifiers where enabled by your device settings)
C. Information from third parties
If the App integrates with third-party services (for example, analytics, crash reporting, messaging, or payment providers), we may receive limited information from them to provide the service (e.g., confirmation that a payment succeeded, or delivery status of notifications). We do not receive or store your full card details if payments are handled by a third-party processor.
3) How we use your information
We use information for the following purposes:
Provide and operate the App (authentication, core functionality, customer support)
Respond to enquiries and provide quotes for EPOS, payment terminals, broadband, websites, and related services
Improve and secure the App (testing, troubleshooting, fraud prevention, error detection)
Communicate with you (service messages, support replies, important updates)
Analytics and performance (understanding app usage and improving user experience)
Legal and compliance (meeting legal obligations and enforcing our terms)
4) Legal bases for processing (UK GDPR)
Where UK GDPR applies, we rely on one or more of these legal bases:
Performance of a contract (to provide the App/service you request)
Legitimate interests (to improve services, prevent fraud, ensure security)
Consent (for optional features like marketing notifications, where applicable)
Legal obligation (tax, accounting, regulatory requirements)
5) App permissions and device features
The App may request access to certain device features only when needed for a feature you choose to use, such as:
Camera (e.g., scanning barcodes/QR codes or uploading images)
Storage/Files (e.g., uploading documents or saving exports)
Notifications (e.g., service updates or reminders)
Location (only if the App offers location-based features and you enable them)
You can usually control permissions via your device settings. If you deny permissions, some features may not work.
6) How we share information
We do not sell your personal data.
We may share information in these situations:
A. Service providers (processors)
We may use trusted third-party providers to help us run the App (e.g., hosting, email delivery, analytics, crash reporting, customer support tools). They are permitted to process information only to provide services to us and must protect it.
B. Legal requirements
We may disclose information if required by law, court order, or to protect rights, safety, and security (including fraud prevention).
C. Business transfers
If we’re involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.
7) International transfers
Your information may be processed outside the UK (for example, where a service provider’s servers are located). When we transfer data internationally, we use appropriate safeguards (such as contractual protections) to help ensure your information remains protected.
8) Data retention
We keep personal information only as long as necessary for:
delivering the App and services,
meeting legal, accounting, or regulatory requirements,
resolving disputes and enforcing agreements.
When no longer needed, we securely delete or anonymize the data.
9) Security
We implement reasonable technical and organizational measures to protect your information. However, no system is 100% secure. You are responsible for keeping your login credentials confidential and using a secure device.
10) Your rights
Depending on your location and applicable law (including UK GDPR), you may have the right to:
request access to your personal data,
request correction of inaccurate data,
request deletion (where applicable),
object to or restrict processing (where applicable),
request data portability (where applicable),
withdraw consent (where processing is based on consent).
To exercise these rights, contact us at hello@switch-and-save.uk. switch-and-save.uk
UK complaints
If you are in the UK and are not satisfied with our response, you may complain to the Information Commissioner’s Office (ICO).
11) Children’s privacy
The App is not intended for children under 13 (or under the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided personal data to us, contact us and we will take appropriate steps to delete it.
12) Links to other sites and services
The App may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We recommend reviewing those policies before providing information.
13) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on our website and update the “Last updated” date above. Continued use of the App after an update means you acknowledge the updated policy.
Quick implementation notes (to pass Google Play review)
Publish this as a public page on your domain (example:
https://switch-and-save.uk/privacy-policy/).Add the same URL in Google Play Console → App content → Privacy Policy.
Add a “Privacy Policy” link inside the app (e.g., Login screen footer or Settings screen).
If you tell me what the app actually does (login, orders, payments, location, camera scanning, etc.), I can tighten Section 2/5 so it exactly matches your Play Console “Data safety” answers.