A case study on how our custom website solution helped a London salon grow their customer base.
The Challenge
Sarah’s Hair Studio, a boutique salon in Central London, was struggling with phone bookings. Staff were constantly interrupted, and potential customers often gave up trying to book.
The Solution
We implemented a custom online booking system integrated with their EPOS, allowing customers to:
- Book appointments 24/7
- Choose their preferred stylist
- Select specific services
- Receive automated reminders
The Results
Within just 3 months:
- Online bookings increased by 200%
- No-shows reduced by 40%
- Staff productivity improved significantly
- Customer satisfaction scores rose to 4.8/5
Key Takeaways
Modern customers expect convenience. By offering online booking, you’re not just making life easier for your customers – you’re also freeing up your staff to focus on what they do best.
Ready to transform your business? Get in touch to learn how we can help.
